Caucasus Tour Georgia
Explore
Terms dated 28 September 2026
Revision 4
The agreement number and agreement date are recorded in the booking confirmation.
These terms and the booking confirmation form the agreement for the selected travel services. The confirmation is generated from the order details and forms Annex A.
1.1 The organiser is Individual Entrepreneur Renata Moroz, trading as Caucasus Tour / Georgia Explore, taxpayer number 305544462, at Universiteti str. 54, Tbilisi 0186, Georgia. Email: renata@georgiaexplore.com. Website: https://georgiaexplore.com. Telephone and local assistance contact in Georgia: +995 555 25 0618.
1.2 The traveller is the person identified in Annex A. Each adult traveller accepts this agreement personally or authorises the lead traveller to act on their behalf. A parent or legal guardian accepts for a minor. The lead traveller must pass the booking documents and material updates to everyone included in the booking.
1.3 This agreement covers only the travel services identified in Annex A. Whether a booking is legally a package, a linked travel arrangement or an individual service depends on its actual content and the applicable law. Its label does not remove any mandatory protection.
2.1 Before acceptance, the traveller receives or can review the booking details forming Annex A, the itinerary, the total price, payment schedule, cancellation terms, and applicable entry, health and insurance information. For an online booking, these details are displayed before the order is submitted and payment is made. A special requirement becomes a contractual commitment when the organiser expressly accepts it in writing.
2.2 A booking is confirmed when the organiser sends written acceptance, including an automatically generated confirmation expressly accepting the order. A payment receipt or an acknowledgement that an order was received is not, by itself, confirmation. Money taken for a booking the organiser cannot confirm is returned promptly in full.
2.3 This agreement, the automatically generated booking confirmation forming Annex A, and the dated itinerary form the contract. The organiser sends the agreed documents by email or another durable medium. Specific written booking terms prevail over general descriptions, subject to mandatory law. Later website changes do not alter an existing contract. The traveller can correct order details before submission; subsequent amendments require written agreement.
2.4 Before submitting an online order, the traveller can open, read and save the full agreement using the link beside the required consent checkbox. The traveller accepts electronically by personally ticking the checkbox and submitting the order. The checkbox is not preselected. The parties agree to this electronic acceptance process; no separate signature or signed copy is required, subject to mandatory law. The organiser retains the order reference, the acceptance date and time, and the accepted terms version.
3.1 Annex A states the price per person or per group, the number of travellers, the total including applicable taxes, the settlement currency, and any permitted additional costs. No optional service or supplement is charged without the traveller’s prior agreement. Where a cost cannot be calculated beforehand, its basis is disclosed before acceptance.
3.2 For bookings arranged directly with the organiser, a reservation fee of 20% of the total tour price is payable immediately at the time of booking. The remaining 80% is due no later than 10 calendar days before the start of the tour. If the booking is made on or after that balance due date, the full tour price is payable immediately at the time of booking. Annex A records the exact amounts and due dates.
3.3 For a booking made independently through the online shop at georgiaexplore.com, 100% of the total tour price is payable immediately when the order is placed, regardless of how far in advance it is booked. The 20% reservation fee option does not apply to these online bookings.
3.4 All payments count towards the total price. A reservation fee is not automatically non-refundable; cancellation and refund rights are set out in clauses 5 and 6. Payment methods, currency and instructions are stated in the order or invoice. The organiser will not request a card password or banking verification code by email.
3.5 The confirmed price is fixed. Changes requested by the traveller require a written quote and agreement. If payment is overdue, the organiser gives written notice and a reasonable opportunity to pay before cancelling; any retained amount must be justified under clause 5.
3.6 If the traveller requests an increase in traveller numbers, the organiser first confirms availability and the additional service costs in writing. The agreed supplement is payable within one calendar day after the traveller accepts the revised booking and receives the invoice, unless a different deadline is agreed in writing. Adding travellers does not authorise unrelated price increases.
4.1 The organiser provides the itinerary, accommodation, meals, transport, guide services and activities expressly included in Annex A. Flights, airport transfers, equipment, meals, entrance fees, optional experiences and personal expenses are included only when identified as included. The meal plan and room occupancy must be specified for the selected travel plan.
4.2 Minor itinerary changes may be made when reasonably necessary for safe and effective operation. The organiser will explain them promptly and preserve the agreed standard. Weather, road access and agricultural conditions may affect an activity; this does not permit removal of an essential advertised service without an appropriate remedy.
4.3 If an essential service or an accepted special requirement cannot be provided before departure, the organiser explains the change, its price effect and the available options in writing. The traveller may accept the alternative or cancel without a cancellation charge and receive the refund due. A lower-value substitute requires an appropriate price reduction. Silence is not treated as acceptance under this agreement.
5.1 The traveller may cancel before the start by emailing the organiser with the booking reference. Cancellation takes effect when the notice is received. The organiser acknowledges it promptly and provides a written calculation of any charge and refund.
5.2 If the traveller voluntarily cancels or cannot use the booked services for personal reasons, a full refund is not automatic. The organiser may retain a reasonable, evidenced cancellation charge for actual net loss, including non-recoverable supplier costs, after deducting costs avoided, supplier refunds and income from reselling the services. No automatic percentage penalty applies, and the charge cannot exceed the agreed price. The organiser explains the calculation on request and takes reasonable steps to reduce the loss.
5.3 No cancellation charge applies when the traveller has a statutory right to terminate without one. Under this agreement, cancellation before departure is also free of charge where unavoidable extraordinary circumstances at the destination or nearby substantially affect the agreed trip or passenger transport. Payments for the cancelled trip are refunded in full; any further compensation is determined by applicable law.
5.4 If the traveller fails to arrive, leaves early or chooses not to use a service made available as agreed, non-use alone does not entitle the traveller to a refund or price reduction. Payment for services already supplied may be retained. Any amount retained for cancelled or unused services must satisfy clause 5.2. No amount may be counted twice, and applicable rights to a refund or remedy remain unaffected. Illness, visa refusal or a missed separately booked flight may be covered by travel insurance.
5.5 Travellers must follow lawful airline, airport and hotel rules and lawful, reasonable instructions from officials and service providers. Refusal of a service because of the traveller’s own breach does not by itself entitle the traveller to a refund, price reduction or compensation. Cancellation resulting from the traveller’s breach of this agreement is assessed on the same basis. Any retained amount must be justified under clause 5.2; the organiser remains responsible for its own failures and any liability imposed by law.
5.6 Loss of or damage to baggage or cargo does not by itself entitle the traveller to a refund of the entire tour price or a price reduction for unaffected services. Claims should be reported promptly to the relevant carrier or custodian and the organiser. Any responsibility of the organiser or supplier under this agreement, applicable transport rules or mandatory law remains unaffected.
6.1 The organiser may cancel if a disclosed minimum group size is not reached, provided the minimum and notification deadline were agreed in Annex A. Unless an earlier deadline is agreed, notice is given at least 20 days before a trip longer than six days, seven days before a trip of two to six days, or 48 hours before a trip shorter than two days. If no minimum was agreed, the organiser cannot rely on this ground.
6.2 The organiser may cancel before departure if unavoidable extraordinary circumstances prevent performance, giving notice without undue delay. For cancellations under clause 6.1 or 6.2, all payments for the cancelled services are refunded. Any additional liability follows applicable law; the contract does not exclude compensation where the law requires it.
6.3 If the tour cannot take place due to the organiser’s fault, the traveller receives a full refund of every amount paid to the organiser for that tour, including the reservation fee, without deductions. This does not limit any other contractual or statutory rights, including rights to refunds in other mandatory cases or to compensation where applicable.
6.4 Refunds are made without undue delay and within 14 calendar days after cancellation, or immediately where applicable law requires this. The organiser uses the original payment method unless the traveller agrees otherwise. A credit voucher is optional and will not replace a money refund without the traveller’s consent.
6.5 Before accepting payment, the organiser must provide any insolvency security required by applicable law and supply the corresponding information and evidence. The refund obligation in this agreement is separate from insolvency protection and does not replace it.
6.6 Neither party is liable for compensation for non-performance to the extent caused by unforeseeable force majeure beyond its reasonable control, such as natural or technological disasters, fire, war or binding government measures, where the conditions for relief under applicable law are met. The affected party promptly informs the other and takes reasonable steps to reduce the consequences. This does not remove refund, assistance or return-travel obligations imposed by this agreement or mandatory law.
6.7 For a temporary force-majeure delay of no more than two weeks, performance may be extended by the corresponding delay if a lawful, practical revised arrangement is agreed with the traveller. If the delay exceeds two weeks, either party may terminate immediately by written notification, without a further notice period or separate amendment. Neither party has to wait two weeks where this agreement or mandatory law permits earlier termination. Refunds follow clauses 5.3 and 6.2–6.4. For termination during the trip, payment for services already supplied, refunds for unused services and return-travel costs are settled as required by applicable law.
7.1 A traveller may request transfer of a package booking to another person who meets the trip requirements, subject to applicable law. Please give written notice as early as possible. Only reasonable, evidenced additional transfer costs may be charged. The organiser explains any supplier restriction and lawful alternative before seeking payment.
8.1 The organiser provides the relevant general passport, visa, health and insurance information before booking and updates material information it receives. Travellers provide accurate information necessary for their booking and obtain the documents and insurance required for their nationality, itinerary and activities.
8.2 Travellers entering Georgia must hold any health and accident insurance required by Georgian law for their stay. The booking documents identify the applicable requirements and any policy included in the price. Cancellation, mountain rescue, skiing, trekking or other activity cover may need to be arranged separately. The traveller should check exclusions and assistance arrangements with the insurer.
8.3 Travellers follow reasonable safety instructions, respect local rules and use appropriate equipment. Relevant mobility needs, allergies or other essential assistance requirements should be discussed before booking so suitability can be assessed. No blanket declaration of fitness or waiver of the organiser’s responsibilities is required.
8.4 Wellness, nature and wine experiences are recreational unless qualified clinical services are expressly and separately agreed. They do not guarantee health outcomes or replace medical care. Alcohol participation is voluntary and subject to local age rules. Clinical treatment, reproductive services and medical consent require a separate, appropriate agreement identifying the licensed provider and clinical terms; this document is not that agreement.
9.1 Contact the organiser promptly at +995 555 25 0618 or renata@georgiaexplore.com if a service is missing, unsafe or not as agreed. Any additional local assistance arrangements are stated in Annex A. The organiser responds promptly, seeks a practical remedy and provides reasonable assistance. Where a package is supplied, using hotels, guides or other suppliers does not remove the organiser’s legal responsibility for the package.
9.2 Where services cannot be supplied as agreed, the traveller retains all applicable rights to correction, suitable alternatives, a price reduction, reimbursement, termination and compensation. This agreement imposes no general liability cap and does not exclude liability for injury, fraud, negligence or other matters where exclusion is prohibited.
9.3 If urgent assistance or repatriation is needed, the organiser explains the arrangements and any lawful cost allocation. Travellers should keep receipts and relevant communications. Contact emergency services first where immediate safety is at risk. Failure to use an internal complaint procedure does not remove statutory remedies.
10.1 Booking information is used for arranging and administering the trip, meeting legal obligations and providing necessary assistance. The organiser supplies its privacy notice and shares only necessary information with relevant suppliers. Sensitive information is handled only on an appropriate legal basis. Marketing and public use of photographs require a separate lawful basis or consent; neither is a condition of booking.
11.1 Georgian law governs this agreement, without depriving a consumer of mandatory protections that apply under the conflict-of-laws rules of a competent court. The parties first seek a prompt practical resolution by contacting renata@georgiaexplore.com. The traveller remains free to approach a competent court or consumer authority; no exclusive forum or mandatory arbitration is imposed.
11.2 Mandatory law prevails over an inconsistent term. Any invalid term is severable to the extent permitted by law. The organiser supplies any required Georgian-language version and mandatory information forms alongside the English version when the applicable rules require them.
The online shop generates the booking confirmation from the order record. The booking details are made available before acceptance and the confirmed version is sent with this agreement. It contains the information below. Dates include the year and times are local to the place concerned.
Booking identification: order number, agreement date and the version of these terms accepted.
Lead traveller: full name of the traveller or authorised representative.
Residence: address and country of residence supplied for the booking.
Contact details: the traveller’s email address and telephone number.
Other travellers and minors: names, ages where relevant, and the responsible adult for each minor.
Selected trip: exact tour or service title and the selected travel plan.
Booking category: package, individual service or another legally applicable category.
Start and end: dates, times, meeting place and end point.
Duration: the number of days and nights.
Itinerary: the dated programme, destinations and overnight stops, with its version or reference.
Group arrangements: private or shared tour, expected group size and any agreed minimum.
Minimum group cancellation deadline: the exact date and time under clause 6.1, if a minimum applies.
Accommodation: property or agreed standard, location, category, room type and occupancy.
Meals: breakfast, lunch and dinner inclusions by day and accepted dietary requirements.
Transport: vehicle standard, included flights and transfers, and departure and return details.
Included visits and activities: services, duration, guide language, equipment and entrance fees.
Excluded and optional services: each exclusion and the price or calculation basis of optional services.
Accessibility and special requirements: suitability information and requests expressly accepted by the organiser.
| Price item | Booking confirmation records |
|---|---|
| Base price and quantity | Currency, amount per person or group, traveller numbers and any child or room adjustments. |
| Supplements and taxes | Agreed itemised amounts and whether they are included in the total. |
| Total contract price | The full tour price, including applicable taxes and agreed supplements. |
| Direct booking | 20% immediately at booking and 80% no later than 10 calendar days before departure; 100% immediately at booking if that deadline has been reached. |
| Independent online booking | 100% of the tour price immediately when the order is placed. |
| Amounts and due dates | Exact reservation fee and balance amounts and due dates, calculated from the booking route and tour start date. |
| Payment record | Payment method, settlement currency, amount received and any amount outstanding. |
Entry and health information: relevant passport, visa and health requirements, with the date supplied.
Insurance: required cover, any cover included in the price, insurer and assistance details where included, and cover to be arranged by the traveller.
Insolvency protection: applicable guarantee, provider, contact and claims details, with supporting evidence supplied in accordance with clause 6.5.
Organiser: Renata Moroz, +995 555 25 0618, renata@georgiaexplore.com.
Local assistance in Georgia: +995 555 25 0618. Any additional representative, availability arrangements and emergency instructions are included for the selected trip.
Minors: the responsible adult and direct contact arrangements, where relevant.
Documents supplied: these terms, the generated booking confirmation, dated itinerary, privacy notice and any required information forms or protection documents.
The full agreement is accessible through the link beside the consent checkbox. By personally ticking the required checkbox stating “I have read and agree to the Travel Services Agreement” and submitting the online order, the traveller expressly accepts these terms, the booking details and the applicable payment obligation. The checkbox is not preselected. The acceptance record identifies the order, the traveller, the accepted terms version, and the acceptance date and time. The organiser sends the agreement and booking confirmation by email or another durable medium.
Special terms: only variations expressly accepted in writing form part of the booking. They are recorded in the confirmation or a dated attachment and must respect mandatory law.
For the organiser: Renata Moroz. The organiser’s acceptance is recorded in the written booking confirmation under clause 2.2.
For the traveller: the name and acceptance details are taken from the order record. A person accepting for another traveller must have the authority described in clause 1.2.
No separate signature or return of a signed document is required for an online booking. The electronic acceptance record is retained with the order.
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