Caucasus Tour Georgia Explore
Terms dated 28 September 2026
Revision 4
This policy sets out the cancellation and refund provisions of the Travel Services Agreement. Clause numbers below refer to that agreement. The applicable booking confirmation and mandatory law must also be read with these terms.
3.6 If the traveller requests an increase in traveller numbers, the organiser first confirms availability and the additional service costs in writing. The agreed supplement is payable within one calendar day after the traveller accepts the revised booking and receives the invoice, unless a different deadline is agreed in writing. Adding travellers does not authorise unrelated price increases.
5.1 The traveller may cancel before the start by emailing the organiser with the booking reference. Cancellation takes effect when the notice is received. The organiser acknowledges it promptly and provides a written calculation of any charge and refund.
5.2 If the traveller voluntarily cancels or cannot use the booked services for personal reasons, a full refund is not automatic. The organiser may retain a reasonable, evidenced cancellation charge for actual net loss, including non-recoverable supplier costs, after deducting costs avoided, supplier refunds and income from reselling the services. No automatic percentage penalty applies, and the charge cannot exceed the agreed price. The organiser explains the calculation on request and takes reasonable steps to reduce the loss.
5.3 No cancellation charge applies when the traveller has a statutory right to terminate without one. Under this agreement, cancellation before departure is also free of charge where unavoidable extraordinary circumstances at the destination or nearby substantially affect the agreed trip or passenger transport. Payments for the cancelled trip are refunded in full; any further compensation is determined by applicable law.
5.4 If the traveller fails to arrive, leaves early or chooses not to use a service made available as agreed, non-use alone does not entitle the traveller to a refund or price reduction. Payment for services already supplied may be retained. Any amount retained for cancelled or unused services must satisfy clause 5.2. No amount may be counted twice, and applicable rights to a refund or remedy remain unaffected. Illness, visa refusal or a missed separately booked flight may be covered by travel insurance.
5.5 Travellers must follow lawful airline, airport and hotel rules and lawful, reasonable instructions from officials and service providers. Refusal of a service because of the traveller’s own breach does not by itself entitle the traveller to a refund, price reduction or compensation. Cancellation resulting from the traveller’s breach of this agreement is assessed on the same basis. Any retained amount must be justified under clause 5.2; the organiser remains responsible for its own failures and any liability imposed by law.
5.6 Loss of or damage to baggage or cargo does not by itself entitle the traveller to a refund of the entire tour price or a price reduction for unaffected services. Claims should be reported promptly to the relevant carrier or custodian and the organiser. Any responsibility of the organiser or supplier under this agreement, applicable transport rules or mandatory law remains unaffected.
6.1 The organiser may cancel if a disclosed minimum group size is not reached, provided the minimum and notification deadline were agreed in Annex A. Unless an earlier deadline is agreed, notice is given at least 20 days before a trip longer than six days, seven days before a trip of two to six days, or 48 hours before a trip shorter than two days. If no minimum was agreed, the organiser cannot rely on this ground.
6.2 The organiser may cancel before departure if unavoidable extraordinary circumstances prevent performance, giving notice without undue delay. For cancellations under clause 6.1 or 6.2, all payments for the cancelled services are refunded. Any additional liability follows applicable law; the contract does not exclude compensation where the law requires it.
6.3 If the tour cannot take place due to the organiser’s fault, the traveller receives a full refund of every amount paid to the organiser for that tour, including the reservation fee, without deductions. This does not limit any other contractual or statutory rights, including rights to refunds in other mandatory cases or to compensation where applicable.
6.4 Refunds are made without undue delay and within 14 calendar days after cancellation, or immediately where applicable law requires this. The organiser uses the original payment method unless the traveller agrees otherwise. A credit voucher is optional and will not replace a money refund without the traveller’s consent.
6.5 Before accepting payment, the organiser must provide any insolvency security required by applicable law and supply the corresponding information and evidence. The refund obligation in this agreement is separate from insolvency protection and does not replace it.
6.6 Neither party is liable for compensation for non-performance to the extent caused by unforeseeable force majeure beyond its reasonable control, such as natural or technological disasters, fire, war or binding government measures, where the conditions for relief under applicable law are met. The affected party promptly informs the other and takes reasonable steps to reduce the consequences. This does not remove refund, assistance or return-travel obligations imposed by this agreement or mandatory law.
6.7 For a temporary force-majeure delay of no more than two weeks, performance may be extended by the corresponding delay if a lawful, practical revised arrangement is agreed with the traveller. If the delay exceeds two weeks, either party may terminate immediately by written notification, without a further notice period or separate amendment. Neither party has to wait two weeks where this agreement or mandatory law permits earlier termination. Refunds follow clauses 5.3 and 6.2–6.4. For termination during the trip, payment for services already supplied, refunds for unused services and return-travel costs are settled as required by applicable law.
For cancellation and refund requests, email renata@georgiaexplore.com and include the booking reference. Telephone and local assistance: +995 555 25 0618.
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