The Agency is not responsible and does not refund any paid amounts in the event that:

– The customer voluntarily refuses the services or cannot use them;
– Disputes arise due to violations of airline, airport, or hotel rules, or officials’ instructions, and/or the Client does not receive tourism services for this reason;
– There is lost luggage or cargo;
– Any other consequences occur, not due to the Customer’s fault, that may arise due to force majeure circumstances.

Accordingly, the Customer does not have the right to demand a reduction in service prices or compensation due to these circumstances, except in cases where this Agreement provides otherwise.

Note: If the number of tourists increases, the Client must pay the company additional service costs within 1 day.

If the Customer violates this Agreement, after it is terminated, and/or in the cases provided for in point 4.2, the costs of the Travel Services provided for in point 3.1 are not refunded to the Customer. Therefore, under the specified circumstances, the Customer shall not be entitled to claim compensation (including expenses, tourism services, or any part thereof).

None of the Parties shall be liable for the total or partial non-fulfillment of its obligations under this Agreement if this occurs due to natural disasters, technological catastrophes, fires, acts of war, government decisions, or other force majeure circumstances, and/or if these circumstances occurred after the signing of the Agreement.

If, due to circumstances of force majeure, there is a continuous delay of no more than 2 (two) weeks in fulfilling any of the obligations under this Agreement, the term of service provision will be extended, taking into account the force majeure circumstances. If such a delay continuously exceeds 2 (two) weeks, the Parties shall have the right to terminate this Agreement without prior notice and/or modification.